Refund Policy
Last updated 30 July 2026
Eldridge is a service of Eldridge Path. We want families to feel settled about this decision, not stuck with it.
Our 30-day money-back guarantee
If Eldridge Plus isn't right for you, you can request a full refund within 30 days of your order date — monthly or yearly. You do not need to give a reason.
How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all Eldridge orders. To request one:
- Visit paddle.net and enter the email address you used at checkout, or
- Email us at support@eldridgepath.com and we will help you arrange it.
Once approved, the refund is returned to your original payment method. Your bank may take a few business days to show it.
Cancelling your subscription
You can cancel Eldridge Plus at any time. Cancelling stops future renewals and you keep full access until the end of the period you have already paid for. Your household information stays in your account, and the free features remain available to you.
Renewals outside the 30-day window are not automatically refunded, but if a renewal took you by surprise, contact us — we would rather sort it out than have you feel poorly treated.
Related pages
See our Pricing page for current plans, our Terms & Conditions for the full agreement, and Paddle's Refund Policy for the processing details.